Privacy Policy

Introduction

This Privacy Policy explains how INTCOM TECHNOLOGY PRIVATE LIMITED and its affiliates (collectively referred to as “INTCOM TECHNOLOGY PRIVATE LIMITED,” “we,” “our,” or “us”) collect, use, share, and protect your personal data through our website https://intshop.in/ (hereinafter referred to as the “Platform”).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product or service outside India, and your personal data will primarily be stored and processed within India. By visiting this Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by this Privacy Policy, our Terms of Use, and applicable product/service terms and conditions, and consent to the processing of your data in accordance with the laws of India.

If you do not agree with this Privacy Policy, please do not use or access our Platform.

1. Information We Collect

We may collect your personal data when you use our Platform, services, or otherwise interact with us. The data we collect may include, but is not limited to:

  • Personal Information: Name, date of birth, address, telephone/mobile number, email ID, and any documents shared as proof of identity or address.

  • Sensitive Information (with consent): Bank account details, credit/debit card information, UPI ID, or biometric information such as facial features (for authentication-enabled features).

  • Usage Information: Data about how you interact with our Platform, preferences, and transaction history.

You always have the option not to provide certain information by choosing not to use a specific feature or service on the Platform.

2. Use of Information

We use your personal data for the following purposes:

  • To process and fulfill your orders and payments.

  • To provide, personalize, and improve your user experience.

  • To communicate with you regarding orders, promotions, and service updates.

  • To resolve disputes, troubleshoot problems, and improve customer service.

  • To prevent, detect, and investigate fraud, security breaches, or prohibited activities.

  • To comply with legal obligations and enforce our Terms of Use.

  • To conduct marketing research, surveys, and analysis.

You will always have the option to opt-out of marketing communications.

3. Sharing of Information

We may share your personal data under the following circumstances:

  • Within Our Group: With our subsidiaries, affiliates, and group companies for business purposes.

  • Third-Party Partners: With sellers, logistics partners, payment gateways, and service providers to fulfill your orders.

  • Legal Requirements: With government authorities, regulators, or law enforcement agencies if required by law or in good faith to protect our rights, prevent fraud, or comply with legal processes.

We do not sell or rent your personal data to third parties for marketing purposes without your consent.

4. Security of Data

We adopt reasonable security measures to protect your personal data from unauthorized access, misuse, or disclosure. Whenever you access your account, we use secure servers and encryption practices to safeguard your data.

However, you acknowledge that data transmission over the Internet is not completely secure and that we cannot guarantee 100% protection. You are responsible for maintaining the confidentiality of your account login credentials.

5. Data Retention and Deletion

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

  • You can request deletion of your account through your profile settings or by contacting us at the details provided below.

  • If there are pending transactions, claims, or disputes, we may delay or refuse account deletion until resolution.

  • Certain data may be retained in anonymized form for legal, analytical, or research purposes.

6. Your Rights

You have the right to:

  • Access, review, and update your personal information.

  • Request correction of any inaccuracies in your data.

  • Withdraw your consent to data processing (subject to legal and contractual obligations).

  • Request account deletion and data erasure.

7. Consent

By using the Platform and providing your information, you consent to:

  • The collection, use, storage, and processing of your information as described in this Privacy Policy.

  • Receiving communications from us, including order updates, promotional messages, and service notifications.

You can withdraw your consent at any time by writing to our Grievance Officer (details below). However, such withdrawal may affect your ability to access or use certain services on the Platform.

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page, and we encourage you to review it regularly.

9. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules thereunder, the contact details of our Grievance Officer are as follows:

Name: Jattis Ashwini (DIN)
Designation: Grievance Officer
Company: INTCOM TECHNOLOGY PRIVATE LIMITED
Address: Building No. 138, JP Nagar Phase 6, 30th Main Road, Sarakki, Bengaluru, Bengaluru Urban, Karnataka – 560078, India
Email: intcomtechnology@gmail.com | info@intshop.in
Phone: +91 9901941743
Availability: Monday – Friday (9:00 AM – 6:00 PM)